SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bebyz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Доставка за две недели. Качество супер. Дочка ростом 102, заказала размер 4т рост 110. Сидит прекрасно, не видно что большая немного. Очень довольна. Спасибо.
Доставка быстрая! Качество отличное! Запаха нет! Внутри синтепон достаточно хорошее наполнение без пробелов! Фурнитура отличная швы ровные! Карманы глубокие на взрослую ладонь. Заказывала размер 3т для младшей дочери на рост 80 см. В итоге жилетка младшей велика, а старшей дочке рост 113 см - 5 лет в самый раз) Покупкой довольна, от души всем рекомендую.
Very fast delivery (10) days to Krasnodar Size 5 approached the child 2,9 (92 cm). There is a stock, enough for autumn, spring.
Vests are good, they came according to the specified terms. Seller well done
Отличный жилет. На рост 104 размер 4т сел отлично. Немного на вырост, как и надо. Качество замечательное, ни ниток, ни запаха. Спинка слегка удлиненная. Рекомендую.
Nice vest. Not winter, but for autumn fire
Excellent waistcoat, arrived 3 weeks before RO
Came well packed without damage. Stitched smoothly, the threads do not stick out, the buttons are in order. I took for a boy height 83 cm, weight 13 kg, size 24 m perfectly approached. The next year, too, is enough. Color as in the photo. Inside lining synthetics (I would like cotton). Let's see how it will be in the sock. Bought for summer evenings and early autumn.
Супер
The vest is thin, wear only in summer in cold weather, or at the beginning of autumn, too, will come down. for 3 years, took the size of 110(4 years), a little too big. synthetic lining.
The child 1,2 sits well with a good margin. The vest came three weeks before Novosibirsk. the quality is good
Жилет классный , размер соответствует
Very good vest. I didn't see any shortcomings.
According to reviews, I took the size of the growth. But came a very large vest, for a thin girl 2,1G (87 cm and 11 kg) the bike is straight very much. A year for 2-3 is enough. And so a good vest)
Ideal, very satisfied)