SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bebyz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bebyz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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great shose! the store contacted me to make sure if the size i orderd is good and i was wrong so he changsd the order to what i really needed! this is the best seller!!! will buy from him again!
The quality is super, also put a gift))) on the leg 10,5 cm took the size 4, not a lot of bike, but it's even good... I recommend, i will order other colors ..
Super shoes. Nice look. Still are too large for synka but poczekają
Very beautiful sneakers, quality at height, nothing sticks out and glue is not visible anywhere. The store is very attentive, after placing the order wrote and clarified the size. I took the smallest size and for 9 months there is a small stock, just autumn to wear.
Came for a month, pretty, size 21 to us while too big) there are small jambs, but for such money norms
All super
Price = quality. And so all the norms
Krosy steep, i order the second time from this store, the quality is good, fast delivery to rostov within 10 days. Sneakers are soft and the child is very comfortable in them. Seller recommend
The parcel arrived in odessa two weeks after the order. Dimensions 6 and 7.5. Small sneakers look more accurate, in my opinion. This is my second order from this store. The sender has invested two ropes and a $1 coupon.
Very satisfied with the order! Wonderful sneakers❤Thank you very much! Shipping fast
Very cute crochet. delivery 3 weeks to ukraine
Thanks to the store for the promptness and quality of the goods! Ordered july 25, received august 12 (moscow)
Croses for such money cool. came quickly less than a month. The store put a gift, thank you. Trifle but nice.)
Fast delivery, nice little shoe. Exactly as description.
Not much different, but still in color there are deviations. Also the sole is dirty