SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bebyz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Australian Dollar (AUD)
Brazilian Real (R$)
British Pound Sterling (£)
Canadian Dollar (CA$)
Croatian Kuna (HRK)
Danish Krone (DKK)
Euro (€)
Gibraltar Pound (GIP)
Hong Kong Dollar (HK$)
Hungarian Forint (HUF)
Israeli Shekel (ILS)
Japanese Yen (¥)
Malaysian Ringgit (MYR)
Mexican Peso (MX$)
Netherlands Antillean Guilder (ANG)
New Zealand Dollar (NZ$)
Norwegian Krone (NOK)
Polish Zloty (PLN)
Russian Ruble (RUB)
Saudi Riyal (SAR)
Singapore Dollar (SGD)
South Korean Won (₩)
Swedish Krona (SEK)
Thai Baht (฿)
Turkish Lira (TRY)
US Dollar ($)
Ukrainian Hryvnia (грн.)
Vietnamese Dong (₫)
Хорошие кроссовки. Отличное соотношение цена-качество. Беру именно тут уже три года. Как родилась дочка взяла самый маленький размер, пригодились в 6-7 мес примерно. И потом через размер брала разных цветов (у нас теперь коллекция этих кроссовок разных размеров ) Сейчас на родной 28 я взяла их 30 с запасом на осень. Кроссовки идут размер в размер. Сшиты обычно аккуратно, бывает клей чуток просматривается, но он прозрачный. Чёрные и белые кроссовки смотрятся вообще классно. Я стираю эти кроссовки в машинке на холодной и быстрой стирке - отлично отстирываются. В этот раз не было серого цвета, жаль, тоже износостойкий вариант был. Продавцу спасибо, всегда уточняет размер (у них рассылка настроена), трек отслеживается весь путь. Доставка на почту. Упаковка пупырка и чёрный полиэтилен. Без коробок. Обычно всё в целости приходит, ни разу не повредилось. Так что рекомендую к покупке
Excellent store all very fast shoes very nice thank you very much
Cute, and does not even just right
It's fine. The size chart corresponds.
Excellent, I take 7 pairs.
Good, easy sneakers
Very nice
Very nice and porządne first walkers, have delicate shiny inserts, I am very glad. Ordered 30.05.2020., have reached 15.06.2020.
Beautiful, fulfilled my spectative
Good qulity
This is the third pair of sneakers that we take here, from this store. We really like it. Very light, nothing sticks out anywhere, the size is easy to choose from the table and the seller specifies the information in the message. Red thread for a child as a gift. Thank you very much, seller!) peach also look stylish, White already second buy, for the summer Super, and easy to clean with a sponge with soap.
Norms and came quickly
Super!!!)))
Take the second time, fire
Krasovka is just super. The only problem of all children's shoes is no orthopedic pad. thanks to the store everything is super, the shipping is usual as stated by the seller.
The quality is super, but while the package came to Ukraine, the leg has grown. Soft and high quality.
5,5 size 24. All as the picture
Wonderful sneakers. for the length of the foot 12,5 the store recommended 21 size, it would be great. but took 22 to stock, so glad to double, wear not one season))